Event Policy

Thank you for your interest in attending UIS Athletics Sporting Events. Before you proceed to purchase tickets, we recommend you view the following event ticketing terms and conditions:

In this section, words like ‘holder’, ‘bearer’, and ‘purchaser’ will refer to you - the person who will buy the tickets to UIS Athletics Sporting Events. On the other hand, ‘our’, ‘us’, ‘we’, ‘issuer’, ‘provider’ and similar terms will indicate the organizers of UIS Athletics Sporting Events - UIS Athletics.

By opting to purchase, allocate, or possess tickets to UIS Athletics sporting events, you automatically agree to our terms of use. If you have concerns with any of the clauses listed below or do not agree with the risk allocations outlined here, please do not purchase tickets or attempt to enter the event premises.

Please note that UIS Athletics reserves the right to make changes, revisions, and amendments, or add/remove sections from this set of terms and conditions - without any prior notifications to you. Such changes will be duly reflected on the website of the organizer HomeTown Ticketing - UIS Athletics. These changes will relate back to the date of purchase of UIS Athletics Sporting Events tickets.
  • The price of one UIS Athletics Sporting Events ticket is set for each sport and venue. These figures are non-negotiable.
  • No outside food or drink is permitted at ticketed events.
  • All standard campus rules apply, including enforcement of a tobacco- and smoke-free campus policy.
  • Pets must be leashed and under control in accordance with campus policy.
  • It is a condition of your admission that no items or content obtained or created by you at the event (including but not limited to recordings, photographs, merchandise, signed books or other signed items) will be exploited for financial gain or otherwise used for commercial (i.e., non-private) purposes. Personal photography and content creation for private, non-commercial use is permitted. 
  • Nobody will be allowed admission to the event without a valid ticket or pass.
  • The bearer has to assume full responsibility of the UIS Athletics Sporting Event tickets, once (s)he receives it. UIS Athletics has no liabilities - financial, legal, or otherwise - in case the delivered tickets are stolen, lost, damaged, destroyed or rendered unusable in any other way.
  • Please note that HomeTown Ticketing – UIS Athletics is the sole authorized source for purchasing tickets to UIS Athletics sporting events. Tickets obtained from any other unauthorized source may carry the risk of being counterfeit or reported as stolen. The issuer reserves the right to refuse entry for such tickets and declare them void.
The UIS Athletics Sporting Events tickets delivered to you are not meant to be used for illegal reselling, copying, reproducing, or misrepresenting in any form. You cannot use the ticket(s) for promotional/advertising purposes (including sweepstakes and competitions) without prior approval. Any proven record of such activities will result in immediate cancellation of your ticket(s).

Please note that UIS Athletics Sporting Events tickets cannot be redeemed against cash, credits, or any other benefits.

UIS Athletics has the right to investigate if there has been any violation of the UIS Athletics Sporting Events ticketing terms and conditions. In case of any conflicts, the decision of UIS Athletics will be deemed final (i.e., the issuer will remain the final arbiter in cases of disputes). 
If you are not able to access any particular section(s) of the respective venue due to delays, federal regulations, organizer policies, weather-related problems, emergencies, venue shutdown/evacuation or any other reason, you will not be eligible for any refunds or future credits.
If UIS Athletics Sporting Events is cancelled in its entirety due to any unforeseen circumstances, UIS Athletics has the sole and absolute right to:
  • i) reschedule the event, or
  • ii) issue a partial/full refund, or
  • iii) not issue any refunds.
Please note that the decision of the issuer in such cases will be deemed final and binding.

If a UIS Athletics Sporting Event is cancelled due to any factors or causes not in the control of the issuer, the latter will offer a partial or full refund, or postpone the event, or provide a comparable ‘make good’ option. These factors will be inclusive of, but not limited to, natural disasters, federal/state announcements, strikes, delays in production, and the like. Once again, the decision of UIS Athletics will be considered final.

If UIS Athletics Sporting Events has to be rescheduled to other dates, you will not be eligible for any refunds. In case the event is fully canceled, the refund, if issued, will include ONLY the face value/printed value of the ticket(s). The bearer cannot, under any circumstances, claim refunds on shipping fees, processing fees, handling fees, and such other charges.

Losses, if any, occurring due to foreign exchange fluctuations at the time of refunds, have to be borne by the purchaser. UIS Athletics cannot be, in any way, held liable.

All ticket sales are deemed as FINAL TRANSACTIONS. There will be no ticket returns/exchanges/cancellations.

By purchasing UIS Athletics Sporting Events tickets and presenting the ticket at the venue, you give your consent to UIS Athletics to collect certain information about yourself (name, picture, date of birth, contact information, etc.) for verification and storage.

You hereby agree to forego all types of surcharge claims - full or in part - and all claims & entitlements related to it.

UIS Athletics does not take any responsibility for personal/financial damages caused to you at the venue, or for any items lost/stolen/misplaced at the venue. Financial reimbursement claims on these counts will not be entertained.

UIS Athletics Sporting Events and UIS Athletics follow a common ‘zero-tolerance policy’ towards unauthorized drug usage or carrying at the venue, AND towards any type of behavior/actions that can be interpreted as lewd or obscene. If you are found in possession of prohibited items at UIS Athletics Sporting Events and/or if you indulge in any objectionable action, your participation in the event will be terminated immediately. Your event ticket(s) will become void from that point on.

Please note that you purchase UIS Athletics Sporting Events tickets on your own free will. As such, you do not have the right to initiate a chargeback claim or dispute on the provider of the credit card/debit card that had been used for the transaction. Further refund/return/cancellation requests will not be entertained either.

In all cases of disputes between the ticket-bearer and the ticket-issuer, the decision of the latter will be deemed final. In case a dispute cannot be resolved, the help of an independent third-party arbiter will be sought.

We really hope you will have a great time at UIS Athletics Sporting Events. You can get your tickets online in the HomeTown Box Office, in the HomeTown Fan App, or at the gate on gameday.
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